At Habibi Toys, we value your satisfaction and strive to provide a safe and discreet shopping experience. Due to the intimate nature of our products, we follow a strict hygiene and safety policy regarding returns and refunds.

1. Non-Returnable Items

For health, safety, and hygiene reasons, we do not accept returns or exchanges on the following:

  • Opened or used adult toys
  • Lubricants, creams, or gels
  • Lingerie, bodysuits, or intimate clothing
  • Condoms or contraceptives
  • Gift sets or sex kits
  • Any item not in its original, sealed packaging

2. Defective or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will gladly offer a replacement or refund, subject to the following conditions:

  • You must provide photo/video evidence of the issue
  • The item must be unused and in original packaging
  • Contact must be made before any return is initiated

📧 Email for support: info@habibitoysuae.com